FAQs
General Questions
Q: What types of radiators and towel rails do you supply?
A: We offer a wide range of radiators, including horizontal, vertical, column, and panel radiators, as well as heated towel rails in various styles, finishes, and sizes.
Q: Are your radiators and towel rails suitable for all UK heating systems?
A: Yes, our products are designed to be compatible with all UK central heating systems, including gas, oil, and electric setups.
Q: Do your radiators and towel rails come with a warranty?
A: Yes, all our products come with a manufacturer’s warranty, typically ranging from 5 years to a lifetime, depending on the model.
Q: What materials are your radiators and towel rails made from?
A: Our radiators and towel rails are crafted from high-quality materials, including mild steel, stainless steel, and aluminium, ensuring durability and efficiency.
Installation & Compatibility
Q: Can I install the radiator or towel rail myself?
A: While some customers with plumbing experience may install them themselves, we recommend professional installation to ensure safety and efficiency.
Q: Do your radiators and towel rails come with brackets and fixings?
A: Yes, all necessary brackets and fixings are included with every radiator and towel rail for easy installation.
Q: Can I use your towel rails with dual fuel or electric-only systems?
A: Yes, we offer dual fuel and electric-only towel rails. You may need a compatible heating element for electric use, which we also supply.
Ordering & Delivery
Q: Do you offer free delivery in the UK?
A: We provide free or competitively priced delivery across the UK, depending on your location and order size. Please check our delivery policy for details.
Q: How long does delivery take?
A: Standard delivery usually takes 1-3 working days, while next-day delivery may be available for certain products. Please contact our support team for full details.
Q: Can I return a radiator or towel rail if I change my mind?
A: Yes, we offer a hassle-free returns policy. Items must be returned unused and in their original packaging within the specified return period. Please check our return page for more information.
Product Features & Maintenance
Q: How do I clean and maintain my radiator or towel rail?
A: Simply wipe with a soft cloth and warm, soapy water. Avoid using harsh chemicals or abrasive materials. Regularly bleeding your radiator ensures efficient performance.
Q: Do your radiators have a high heat output?
A: Yes, our radiators are designed for maximum heat efficiency.
Q: Can I use your radiators with thermostatic radiator valves (TRVs)?
A: Yes, our radiators are compatible with TRVs, which help regulate room temperature and improve energy efficiency.
Q: Do you offer custom-sized radiators or towel rails?
A: We stock a wide range of sizes, but if you need a specific size, please contact us, and we’ll do our best to accommodate your request.