Delivery Information
We offer free delivery on all UK mainland orders, with some exclusions for highlands and islands postcodes. Small items under £10 may also include a delivery charge. Please contact us for more information.
We attempt to dispatch all items within 1 working day (unless stated otherwise on product description), although many are dispatched on the same day when your order is received before 12pm.
Deliveries will be sent using a trackable parcel carrier where possible and most deliveries will require a signature from someone over the age of 18 years old. If a signature cannot be obtained when the delivery is attempted, it will be returned to the local depot and a card left to enable you to rearrange at your own convenience. This may include the ability to select an alternative delivery address, however you will be liable for any additional charges payable to the carrier for this service.
Deliveries by parcel carrier take place Monday to Friday only. Weekend deliveries may be available at an additional cost - please contact us on 01325 321236 or warehouse@manissa.co.uk if you'd like to arrange a weekend delivery.
Some smaller items may be sent using Royal Mail which may not require a signature but may still be too large for a standard letterbox. If so and you are not at home to receive your delivery, a card will be left to enable you to collect it from your local Royal Mail delivery office or rearrange delivery. These items can be sent to all standard UK postcodes including Northern Ireland.
Deliveries to remote areas of the UK including the Scottish Highlands and all UK islands, Northern Ireland and all international destinations will incur a longer transit time from when you receive our dispatch notification. Please see table below for approximate transit times, from when your order has been dispatched.
Location | Delivery Service | Approximate Transit Time |
UK Mainland | Royal Mail | 2 working days |
Parcel Carrier | Next working day | |
Pallet Carrier | 2 working days | |
UK Highlands | Royal Mail | 2 working days |
Parcel Carrier | 2 working days | |
Pallet Carrier | 2 working days | |
UK Islands & Remote areas | Royal Mail | 2 working days |
Parcel Carrier | 2-3 working days | |
Pallet Carrier | 2-3 working days | |
Northern Ireland | Royal Mail | 2 working days |
Parcel Carrier | 2-4 working days | |
Pallet Carrier | 2-4 working days | |
Jersey & Guernsey | Parcel Carrier | 2-4 working days |
Pallet Carrier | 2-4 working days | |
International | Parcel Carrier | 3-7 working days |
These transit times are subject to change, and can be affected by industrial action, weather conditions and customs delays. Where possible you will be provided with a tracking code to enable you to monitor the progress of your delivery.
On rare occasions whereby an attempted delivery fails and the courier returns the items to us, a re-delivery fee of £10 will apply which must be paid before we re-send your order. If you do not receive your order within the above timescales, please contact us as your order may be held at a local delivery depot.
Please ensure that the contact telephone number and email address on your order are both correct and up to date to enable us or our delivery partners to contact you in the event of any delivery enquiries. For deliveries by Pallet Carrier, our delivery partner will endeavour to contact you approximately one hour before delivery.
We strongly advise you do not book any installers or engage in preparatory work until full receipt of your goods, and you have checked your goods to ensure that no damage has occurred in transit.
Please note: we will only deliver to the address on the order and the couriered goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage shall be your responsibility.
Where do we deliver?
We offer free standard delivery to the UK. We can also deliver to other destinations - please contact us for a delivery quote by calling +44 (0) 1325 321236 or email us at warehouse@manissa.co.uk.